Our August Client of the Month is Steven Scribner, Controller at Mazza Mechanical Services, a full service commercial heating, ventilation, and mechanical contractor serving clients throughout the Southern Tier in Western New York and Northwestern Pennsylvania. Databranch has been proud to partner with Mazza for their IT needs since 2010 and as Steven says, “I’ve dragged Databranch everywhere I’ve worked because they have provided excellent service throughout the years.”
Shortly after we started working together, Mazza Mechanical Services became a Databranch Comprehensive Care client and Steven has seen many benefits for himself and Mazza. The first thing that came to his mind, “Less stress on me. You’re a phone call away and less than ten minutes away from our office. I have lots of peace of mind and through our quarterly business reviews we work on budgeting, planning, and being proactive which is greatly appreciated. That’s what we subscribe to with our customers and we like it when we get that same level of service.”
The key to our longstanding relationship according to Steven, “Communication and open dialogue. I’m able to call on a moment’s notice and take a half hour of Jeff or Karyn’s time and within a half hour at most, I have a technician working on my problem. You guys are nice, friendly, and you get the job done, always working until the project is complete”.
Databranch employee Jeff Bussard had the following to say about partnering with Mazza Mechanical Services, “I enjoy working with Mazza as their Account Manager because we have a real team approach to providing them the technical support that they need. It’s refreshing to work with a client that takes a strategic look at how IT can advance them in their field and provide them with real competitive advantages by adding value to the products and services that they offer to their customers.” At Databranch, we look forward to continuing to serve Mazza for many years to come and truly value the opportunity to work with a business that understands the importance of IT and utilizes technology at the highest level.
Let’s face it – no one likes to think about bad things happening to them, much less plan for them. But since September is National Disaster Preparedness Month, we wanted to give you a quick “brush-up” on some simple things you can (and should!) be doing to protect your business.
- Review Your Business Insurance Carefully. Most businesses carry some type of general liability insurance that would pay them if their building and the things in it were damaged. However, many businesses do not have enough coverage to replace all the computer equipment and devices, desks, art, supplies and other things they’ve accumulated over the years that are housed in their office. Make sure you review your policy every year and keep in mind new additions and assets you’ve accumulated during that year.
- Consider Cloud Computing. One of the biggest advantages of cloud computing is that your data and assets are stored off-site in a highly secure, high-availability data center, with failover and redundancy built in. That means that if your building were destroyed and you had to evacuate, or if your server melted down due to an unexpected hardware failure, everything you’ve worked so hard to create over the years is safe and not a sitting duck in your unsecured closet or server room.
- Secure Your Data. Making sure your data is protected from theft is a never-ending battle you don’t want to lose. Companies that get hacked and expose sensitive client and employee data can face severe penalties, lawsuits and massive loss of credibility in the marketplace. Make sure you never have to send an e-mail to your customers explaining the bad news that a hacker accessed their info through you. Further, if you keep any sensitive information (even passwords to portals containing sensitive information) on portable laptops, phones and other devices, make sure you have a way of controlling and safeguarding that information.
- Write A Simple Disaster Recovery Plan. The key word here is “simple.” If your plan gets too complicated or difficult, you won’t do it. But, at a minimum, think of the disaster that is most likely to happen and that would have a severe and negative impact on your company’s survival.
- Review Your Employees’ Internet Policy. With so many people “addicted” to Facebook and Twitter, it’s important that your employees know where the line is in what they can and can’t post online. We also recommend content-filtering software to block content and websites you don’t want employees visiting during work hours.
Want help implementing any of the items on this list? Call us at 716-373-4467 ext. 15 during the month of September for a FREE 60-minute “Protect My Business” consultation to tackle any or all of the above.