Our September Client of the Month was Kathy Miller, IT Manager, at Cameron Manufacturing & Design, a leading producer of metal fabrications, weldments, customer machinery, and engineering services located in Horseheads, NY. Kathy has been involved in many different aspects of IT at Cameron Manufacturing starting in a programing role, moving to customer service, and then transitioning to database management, all leading to her current Database and IT Administration/Management role.
In early 2015, Cameron Manufacturing had a very talented IT staff member that took a position at another company closer to his home, leaving the business with an IT void that needed to be filled quickly. Kathy recalled, “At that time, IT technicians with experience were very difficult to find. Databranch had the qualifications and talent to fill our needs. I had positive and successful interactions with my current contacts at Databranch and wanted to continue that relationship”
Databranch had been partnering with Cameron since 2008 for software renewals and we were excited when the opportunity arose to take our business relationship to the next level and welcome them as a Comprehensive Care Client. The biggest benefit for the organization according to Kathy has been, “Regular maintenance of our servers and client PC’s as well as an improved data recovery plan. I think Databranch is very responsive to our needs that fall inside and outside of our monthly service agreement.” Recently, one of the servers managed by Databranch was infected with Locky Ransomware, but because of our familiarity with their environment and their adoption of our preferred business continuity solution, Datto, we were able to identify and respond to the issue within the first fifteen minutes of the work day, restoring their server and all infected files by the end of the day with little disruption to users.
Since becoming a Comprehensive Care client, Kathy feels her peace of mind concerning the business’s technology has greatly improved. She knows that all work will get done in a timely manner without having to hire and have experts in multiple fields on staff. In regards to the Databranch team she says, “I think all the staff members are very prompt and have great qualifications to get done what is required at Cameron Manufacturing. There have been no issues with the staff, service, and support we receive from Databranch.”
Databranch Account Manager, Jeff Bussard, who has worked with Kathy for many years had the following to say about their relationship, “I like working with Kathy Miller from Cameron Manufacturing because she has a great attitude. When it comes to IT solutions, we are able to work together to find the right services or products to improve processes for Cameron Manufacturing and Cameron Bridge Works. We hold a level of trust that enables us to solve problems quickly and efficiently, which helps support the mission of the business and we look forward to partnering with them for their IT needs for many years to come.”
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