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21Nov

Databranch Client of the Month – Peigi Cook – Corning Children’s Center

Our October Client of the Month is Peigi Cook, Director at Corning Children’s Center, a year round childcare and education setting serving up to 160 children from 6 weeks old to five years until they leave for kindergarten, located in Corning, NY. For over 20 years Peigi has led the Children’s Center and seen their data and technology needs grow and change tremendously.

In 2011, Databranch had the opportunity to respond to an RFQ the organization sent out and was chosen as their new provider. Peigi recalled, “We were looking for better documentation of what was being done to our network and a more proactive, engaged interface with our provider. When you hire someone to manage your technology you expect them to know more than you do and you want them to utilize their expertise to tell you what you should be thinking about. We chose Databranch based on their rigorous documentation and reporting on a sustained basis.”

The biggest benefit for the organization since becoming a Comprehensive Care client for Peigi has been, “No downtime and a sense that when work is done it’s done with a focus. Which means for us that when we have work done, we know it’s done right and that it will be done efficiently.” According to Peigi, the relationship has been relatively easy from the beginning and the key to our longstanding partnership is mutual respect, honesty, and an appreciation for the work each of us does. She stated, “You have always been really good at listening to who we are, our challenges, and working within the parameters we need to live in. I’m sure every client you work with has different operating environments and priorities and that’s never been an issue because you pay attention and value who we are. I wouldn’t be happy with someone that’s always trying to upsell us. You’ve been good at understanding that and working with us within our means. That counts a lot.”

One unique way we’ve worked with the Corning Children’s Center to aid their mission and maximize their IT budget is training their Operations Director, Delores Folk, to function as an internal super user, addressing easily fixed user issues. Peigi emphasized that this has enabled the organization to save money and our training expertise has been invaluable in bringing her team up to speed technically. To conclude our interview Peigi remarked, “We appreciate the quality of your staff. They’re smart. They’re respectful. They’re focused. They get the work done without glitches or hiccups.”

Databranch President, David Prince, had the following to say about our relationship, “It’s a pleasure to work with Peigi and her staff at Corning Children’s Center. Over the five years we’ve been working together we have collectively made enhancements and improvements to their technology infrastructure which has resulted in increased reliability and productivity for the staff. It is a privilege to partner with someone who cares so deeply about the mission of her organization.”

To learn more about the Corning Children’s Center and how you can support their mission to set the standard in early care and education by inspiring learners, leaders and dreamers visit their website http://www.corningchildrenscenter.com/supporters/

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