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09Sep

Databranch Client of the Month – Steven Scribner – Mazza Mechanical Services


Our August Client of the Month is Steven Scribner, Controller at Mazza Mechanical Services, a full service commercial heating, ventilation, and mechanical contractor serving clients throughout the Southern Tier in Western New York and Northwestern Pennsylvania. Databranch has been proud to partner with Mazza for their IT needs since 2010 and as Steven says, “I’ve dragged Databranch everywhere I’ve worked because they have provided excellent service throughout the years.”

Shortly after we started working together, Mazza Mechanical Services became a Databranch Comprehensive Care client and Steven has seen many benefits for himself and Mazza. The first thing that came to his mind, “Less stress on me. You’re a phone call away and less than ten minutes away from our office. I have lots of peace of mind and through our quarterly business reviews we work on budgeting, planning, and being proactive which is greatly appreciated. That’s what we subscribe to with our customers and we like it when we get that same level of service.”

The key to our longstanding relationship according to Steven, “Communication and open dialogue. I’m able to call on a moment’s notice and take a half hour of Jeff or Karyn’s time and within a half hour at most, I have a technician working on my problem. You guys are nice, friendly, and you get the job done, always working until the project is complete”.

Databranch employee Jeff Bussard had the following to say about partnering with Mazza Mechanical Services, “I enjoy working with Mazza as their Account Manager because we have a real team approach to providing them the technical support that they need.  It’s refreshing to work with a client that takes a strategic look at how IT can advance them in their field and provide them with real competitive advantages by adding value to the products and services that they offer to their customers.” At Databranch, we look forward to continuing to serve Mazza for many years to come and truly value the opportunity to work with a business that understands the importance of IT and utilizes technology at the highest level.

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