Last week one of our customers was contacted by “Microsoft”. He was told that a virus had been discovered on his computer and that the “tech” needed access to his machine. By the end of the call his perfectly good computer was so infected with malware his best option was to wipe the device and start fresh, losing his personal data.
The worst part of the story is he thought he was talking to a Databranch engineer.
This scam has been around for a few years now and is showing no signs of slowing down. Here are a few tips to help you recognize the situation and avoid becoming their next victim.
Unless you are expecting a call from Microsoft or Databranch, it is relatively safe to assume the call is not legitimate. If you are concerned, please hang-up and reach out to Microsoft or our office (716-373-4467) directly. Our business hours are Monday-Friday, 8am-5pm, so if you get called outside of that time or at your home, please hang-up!
DO NOT download any software, go to any links, or provide any personal or credit information. These scammers are looking to install malicious software on your machine to steal your passwords, online banking info, etc., trying to get you to click on links that give them remote access to your machine, or get you to provide them credit card information to pay them for their services. In the end, it’s all about the money and how much they can get from you!
Common organizations the scammers pretend to be from:
Windows Service Center
Microsoft Tech Support
Windows Technical Department Support Group
Microsoft Research and Development Team
If you have been victim of a telephone scam please take the following steps:
Change your passwords
Scan your computer for malware. One free program we recommend is called Malwarebytes.
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