Our May Newsletter featured clients are Mark Powers, President, and Judy Benjamin, Controller, from Penn-Troy Manufacturing. Their business is located in Troy, PA with a focus on manufacturing valves for waste water treatment and large commercial engines and compressors. We have had the opportunity to partner with them for their IT needs since early 2014 and are excited to celebrate their five year anniversary as a Databranch Comprehensive Care Client this summer!
We were first introduced to the Penn-Troy team when they reached out to us after they were referred to us by another Databranch Featured Client of the Month, Dura-Bilt. Shortly after our initial meetings we began working together and Mark remembers, “I was most impressed when you guys brought in our list of unknown unknowns – things that had real potential to go wrong and we didn’t even know it. I was impressed with how comprehensive the analysis was.”
There is significant distance between the locations of both our offices, but this has never hindered the relationship or level of support. According to the Penn-Troy team, “It’s never been an issue. You guys get here and take care of all of our problems. The remote login sessions your team uses are also very easy to use as well for quick support.”
The biggest benefit they’ve seen to their company since becoming a Comprehensive Care client five years ago, “Peace of Mind. We know that if something fails everything’s backed up, we can call your team, and we get fast response so things are taken care of very quickly.” The main reason Judy likes working with Databranch, “It’s the response to issues and problems from Karyn (Databranch Service Coordinator). If I call and tell her, we have a major issue she gets right on it. It’s amazing how she can prioritize things.” Mark added, “Your team is very proactive. We have our Quarterly Business Reviews and you definitely bring things to our attention before problems happen. Also, everyone is very nice and easy to work with.”
Databranch President, David Prince, describes our relationship as a wonderful partnership and said, “There is real, honest, open communication between our two teams which allows us to work together effectively. Penn-Troy Manufacturing is one of our favorite clients to work with year after year and it is a pleasure to serve a company that values the role technology plays in their daily business operations.”
Final words from Mark and Judy, “It’s like having your IT person here, but not here with access to a full staff instead of just one guy. You fill the role of IT for a smaller company like us very well.”
Databranch Offers Monitoring and Alerting of Stolen Digital Credentials, Increasingly Valuable Asset on Dark Web
Olean, NY –8/1/2018 – Databranch announced its new Dark Web monitoring services provided through its partnership with ID Agent, provider of Dark Web monitoring and identity theft protection solutions. With Dark Web ID, Databranch offers around the clock monitoring and alerting for increasingly compromised digital credentials, scouring millions of sources, including botnets, criminal chat rooms, peer-to-peer networks, malicious websites, bulletin boards and illegal black-market sites.
“Databranch views Dark Web ID monitoring services as a critical component of our managed security suite. Through the detection of compromised credentials, we are able to offer another security layer for our clients and respond to threats against their networks in an efficient, proactive manner.” said David Prince, President at Databranch.
The Dark Web is made up of various digital communities, and while there are legitimate purposes for the Dark Web, it is estimated that over 50 percent of all sites on the Dark Web today are used for criminal activities, including the disclosure and sale of digital credentials.
“Digital credentials such as usernames and passwords are widely used to connect to critical business applications – the reason these credentials are among the most valuable assets found on the Dark Web,” said Kevin Lancaster, CEO of ID Agent. “Unfortunately, the unaffordability of cyber offerings has played into the cyber poverty line experienced by small businesses. Dark Web ID, however, delivers an affordable model that provides small businesses with the same advanced credential monitoring capabilities used by Fortune 500 companies to organizations in the SMB and mid-market space.”
Dark Web ID is the industry’s only commercial solution available to detect customers’ compromised credentials in real-time on the Dark Web. It vigilantly searches the most secretive corners of the Internet to find compromised data associated with your customers’ employees, contractors and other personnel, and notifies them immediately when these critical assets are compromised. There are a few competitors in the market but none completely focused on the Dark Web as ID Agent’s solution.
About ID Agent
ID Agent provides a comprehensive set of threat intelligence and identity monitoring solutions to private and public sector organizations and to millions of individuals impacted by cyber incidents. The company’s flagship product, Dark Web ID, combines human and sophisticated Dark Web intelligence with capabilities to identify, analyze and monitor for compromised or stolen employee and customer data, mitigating exposure to clients’ most valuable assets – their digital identity. From monitoring your organization’s domain for compromised credentials to deploying identity and credit management programs in order to protect the employees and customers you serve – ID Agent has the solution. For more information, visit: http://www.idagent.com or go to LinkedIn, Twitter or Facebook.
Databranch, Inc., is an IT consulting and outsourcing provider serving local, national and international businesses in Western New York and Northwestern Pennsylvania since 1985. We help our clients use information technology to cut costs, increase efficiencies and enhance customer service across four main areas: managed technical services, networking, security, and data protection.
The Databranch staff is made up of highly skilled, experienced and certified professionals. Our clients look to us to provide technology solutions that work. We offer consulting services that provide organizations with the best possible solutions for the most affordable price that are executed with a personal touch.
Key Benefits of working with Databranch:
• Reduce complexity of managing your technology infrastructure.
• Gain confidence that your technology is aligned with your business goals.
• Have a team of skilled and certified technology professionals backing you at every step.
• Maintain flexibility, choice and control over your business.
1) In 2013, 37 critical updates were released for Windows 2003. As of July 14, 2015, no new updates will be released for Windows Server 2003 and Windows Small Business Server 2003.
2) Unsupported products are more likely to be attacked by malicious parties, which may increase the cyber security risk to your business.
3) Payment processors may not do business with you if your payments are going through an unsupported server. Your business may not pass a business audit if you do not transition from unsupported software
4) An average security breach costs an SMB $50,000. Running unsupported software and old hardware can be more expensive than upgrading to a modern technology platform
5) Improved performance, simplified management, and more affordable storage choices.
Our July Client of the Month is Jackie Gregg, Controller at Control Chief, a manufacturer of industrial crane remote control and locomotive remote control solutions. We have had the pleasure of working with Jackie since the early days of Databranch and have enjoyed partnering with Control Chief for their IT needs since 2009. Our mission is to help our clients succeed through effective planning, implementation and management of their technology and as Jackie says in the video below, “What do I have? I have peace of mind. I can go on vacation for a week and know that my servers are going to run and my people are going to keep working. If there’s a problem all I have to do is pick up the phone and I’m going to have someone here onsite with the problem fixed and that’s well worth the price we pay you every month. Would I recommend Databranch? Highly.”
Recently, a few of our Office 365 Exchange Online clients have been receiving correspondence from Microsoft concerning the version of Outlook they are using. The message is Outlook 2007 and 2010 are out of mainstream support and their users might start experiencing reduced functionality. In this post, I’ll answer the two biggest questions we have been receiving from our clients, “What does this mean for me? and What do you recommend I do?”
What does the end of mainstream support for Outlook 2010 mean for my organization?
In general, there are two levels of end of support Microsoft products move into: End of Mainstream Support and End of Extended Support. When a product enters into the end of mainstream support it means Microsoft will no longer be releasing any non-security updates or new software design changes. The program will still function and is not a security risk to your network since Microsoft keeps releasing security fixes until the End of Extended Support date but because new features will not be added the software may not be as compatible with newer programs like Office 365 Exchange Online which is constantly being updated and improved to provide the highest level of service to subscription customers. This is why Microsoft is urging clients using their hosted email platform to upgrade their Outlook clients. Even though you will still be able to use Office 365 and connect to the platform for email, your experience will diminish over time and Microsoft won’t provide code fixes to resolve non-security related problems.
What does Databranch recommend our clients to do?
We recommend that organizations start upgrading their Outlook to a client that is still in Mainstream Support like Outlook 2013 or 2016 or start budgeting for Office upgrades. Like Windows 7, Outlook 2010 will be in Extended Support until 2020 and all users will want to be upgraded prior to the end of support date in October of that year.
Is your organization looking to migrate your email platform to Office 365? Databranch is a Microsoft Certified Silver Small and Midmarket Cloud Solutions Provider and is ready to assist with your migration. A Databranch Cloud Solutions specialist can be reached at 716-373-4467 ext. 15, email@example.com, or click here to get started.
Small businesses are under attack. Right now, extremely dangerous and well-funded cybercrime rings in China, Russia and the Ukraine are using sophisticated software systems to hack into thousands of small businesses to steal credit cards, client information, and swindle money directly out of your bank account. Some are even being funded by their own government to attack small, virtually defenseless businesses.
Don’t think you’re in danger because you’re “small” and not a big target like a Target or Home Depot? Think again. 82,000 NEW malware threats are being released every single day and HALF of the cyber-attacks occurring are aimed at small businesses; you just don’t hear about it because it’s kept quiet for fear of attracting bad PR, lawsuits, data-breach fines and out of sheer embarrassment.
In fact, the National Cyber Security Alliance reports that one in five small businesses have been victims of cybercrime in the last year – and that number is growing rapidly as more businesses utilized cloud computing, mobile devices and store more information online. Quite simply, most small businesses are low-hanging fruit to hackers due to their lack of adequate security systems.
As a local IT support company, we work day and night to protect our clients from these attacks – and unfortunately we see, on a regular basis, hardworking entrepreneurs being financially devastated by these lawless scumbags – We are determined to WARN as many businesses as possible of the VERY REAL threats facing their organization so they have a chance to protect themselves and everything they’ve worked so hard to achieve.
Free Report Reveals The Critical Protections Small Businesses Need Today
We want to do everything that we can to stop cybercrime, so we have put together a FREE Executive Report titled “7 Urgent Security Protections Every Business Should Have In Place Now” that we have made available at no charge here on our website at www.databranch.com/sittingduck.
During this time of year the threat of fire, flood, severe storms, water damage from office sprinklers, and even theft is very real.
One of the most valuable assets for any company is its data. Hardware and software can easily be replaced, but a company’s data cannot!
As a reminder to all of our clients and friends, here are some simple things you should do to make sure your company is ready for any natural disaster.
Back Up Your Data Remotely! Everyone knows that data should be backed up on a daily basis, but many people still use in-house backup systems that will get damaged in a natural disaster or fire, and can easily be stolen. We recommend backing up all data to an off-site location, and we offer this as a service to our clients.
Use a Quality Surge Protector With Uninterruptible Power Supply Battery. A high quality surge protector combined with an uninterruptible power supply battery backup will go a long way in protecting sensitive electronic equipment from surges and other electronic irregularities that can destroy your computer’s circuitry.
Make Sure Your Servers Are Off The Floor Or In The Cloud. If your office gets flooded, having your equipment off the floor will prevent it from being completely destroyed. Server racks can be purchased and installed very inexpensively. Or consider moving your critical server equipment to the cloud and be protected no matter the weather!
Have A Disaster Recovery and Business Continuity Plan. Every business should have some type of plan in place for continued operation after a disaster. Would people know where to go? Who to call? How to log in and access data remotely? Hopefully you’ll never need it, but having a simple plan will make you sleep a lot easier at night knowing you have a way to continue to operate when disaster strikes.
FREE Report: The 10 Disaster Planning Essentials For Any Small Business
Don’t lose everything you’ve worked so hard to achieve in an instant! This report will reveal important planning strategies you should have in place now to protect yourself from common data-erasing disasters including natural hazards, human error, cyber criminals, hardware failure, software corruption and other IT failures.
When it comes to avoiding downtime, Databranch, Inc. is among the best of the best. The IT consulting/outsourcing provider and Datto partner has been operating out of western New York for over 30 years, delivering managed services, networking and security.
David Prince, President of Databranch, is a big fan of the Datto business continuity solution. “We’ve been doing this for a long time, so we have a good idea of what does and doesn’t work. Tape backup has proven to be unreliable and can add days to the recovery process. For years, I was on a quest to find something better, and Datto has been that and more ever since we’ve partnered with them,” according to Prince.
He cites the ability to extend support to clients remotely as one of the biggest features that help his business thrive. According to Prince, Datto has helped grow his business, and differentiate Databranch from other MSPs.
“Datto has been a lifesaver for us ever since we adopted the solution. It’s given me peace of mind knowing we can recover in any situation. Since we cover such a large geographical region, being able to get a client back up and running remotely has saved valuable time and money for our clients; especially when dealing with inclement weather or urgent issues,” said Prince.
Working in such a large and diverse region, Databranch serves a wide variety of industries, including manufacturing. One of those clients is Clarion Sintered Metals, a powdered-metal manufacturer located in Pennsylvania. Clarion runs a 24/7/365 operation, so downtime is never an option.
When Clarion’s servers crashed, Databranch was there to save the day and keep operations running as normal. Thanks to a proactive MSP and their Datto solution, Clarion didn’t suffer any downtime.
To learn how Databranch and Datto protected Clarion, download the full success story here.
To receive more information about how Databranch and Datto can help your organization fill out the form below to be contacted by a Databranch business continuity expert!
Today we’re launching a new monthly series on the blog called “Ask a Databranch Engineer”. During these posts we’ll compile frequently asked questions from our clients and answer your top questions about information technology in the workplace.
Anyone who watches the news has become all too familiar with this headline, “Data Breach at Company X”. From Target to the FBI, personal identifying information is being exposed at a rapid rate and a top question from our clients is, “What is one thing I can do as a small business to protect my organization’s valuable company data?” Here’s what our team had to say:
Aaron Duell (Systems Engineer): “If you’re not expecting an email and you don’t know the sender, don’t open the email!”
Jason Aderman (Systems Engineer): “Set-up a password protected screen saver. Users should never step away from their computer without locking their desktop and if you do happen to leave your computer unattended an automated screen saver with a password will ensure your computer is protected.”
Matt Hillman (Senior Systems Engineer): “I would rate the need for a complex password as a high security priority. Too many times we find the password is “password”, or the name of the person’s pet, or worse yet, written down right at their desk! A password should be at least 8 characters long, include a combination of upper case, lower case, and numbers, should not be a word easily identified in the dictionary, and is not a variation of the user’s name. Best practice now is to also include spaces and create a phrase, rather than use a single word. Recent operating systems require more complex passwords, but applying these basic rules will make it even more difficult for someone with malicious intent to guess a user’s password. And, it seems to be common sense, but a password should never be shared!”
David Prince (President): “If you get an email with an attachment (doc., PDF., etc.) be very careful and suspicious. If it appears to come from someone you know, I recommend contacting the sender to confirm they sent you an email with an attachment.”
Have a technology question you’ve always wanted answered? Reach out to Amanda Lasky at 716-373-4467 ext. 15 or firstname.lastname@example.org.
Next month our engineers will be answering the following questions, “Should I turn my computer off when I leave the office at night?” and “How can I be sure my data is protected in the cloud?”,as well as any other questions we receive in February.
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