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Our June Client of the Month is Mary Comstock, Treasurer at Dura-Bilt Products, Inc., a manufacturer of aluminum products including awnings, sun rooms, screen rooms, storm windows, and doors. Dura-Bilt has been in business since 1958 and Databranch has had the pleasure of partnering with them for their IT needs since 2004 and their DSL days. The key to our longstanding relationship according to Mary, “You guys treat us very well. It’s the service that we’ve gotten that keeps us here with you and loyal. If you see an issue you’re reaching out to us immediately to get it resolved. You’re more of a proactive than reactive provider and I feel like family in the sense that we know about each other’s personal lives outside of business relationships. Can you go someplace else and find IT cheaper, probably, but will they give you the same service probably not.”

Since becoming a Databranch Comprehensive Care client Dura-Bilt has seen many benefits including speed of reaction time, employee productivity, and peace of mind. From Mary’s perspective, “When we have an issue it’s addressed very quickly which really makes a big difference. I can call and talk to someone immediately and I don’t think I’ve ever waited more than an hour for a response. Employee productivity has gone up because we have less downtime from computer issues and everything seems to run smoothly. Just knowing I have people out there who are very knowledgeable and take care of our needs very quickly gives me peace of mind that we can get back into business processes very quickly”

One memorable service challenge our businesses worked through together occurred in 2011 when the Dura-Bilt office flooded. During our interview Mary recalled, “We needed to setup a makeshift office and you guided us through what steps we should take to make sure that we kept any damage to a minimum and it worked. We were back up and running the next day. We had computers in the break room, walls were torn down, and we were working at coffee tables but I give a lot of credit to your team for being there for us and walking us through all the steps we needed to take to make it through that.”

Databranch makes it a priority to stay up-to-date with the latest technology especially in the area of business continuity and Mary emphasized how valuable this is to her and Dura-Bilt. “Your team is always looking at what the next step is before I would even think of it. For example with the Datto, our latest device for backups. We always had an in-house backup and we’d have to take the drive out and off-premises and now we don’t need to worry about that since we have the cloud backup and the Datto machine itself. You guys are always one step ahead of us which says a lot.”

When asked about Databranch’s relationship with Dura-Bilt, Databranch President David Prince had the following to say, “We are grateful for our long standing partnership with Mary and Dura-Bilt Products.  They are truly one of our favorite clients and a pleasure to work with.  If a measure of success is the quality and strength of the relationships you develop along the way, we have a very successful relationship with Dura-Bilt and we look forward to continuing to serve them.” 

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