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Three Benefits of Managed IT Services for Small Businesses

In honor of National Small Business Week, we are sharing our top three reasons small business should consider outsourcing their IT. Databranch has been serving small to medium sized businesses throughout Western New York and Northwestern Pennsylvania with their information technology needs since 1985.

1. Worry-Free IT

Small business owners wear many hats and so do their employees. Outsourcing your IT needs allows you to focus on what you do well, running your business. One reason many small businesses don’t prioritize IT is because they don’t have a large enough need to justify hiring a full-time IT staff member. When you work with Databranch to manage your technology infrastructure, you have access to our full engineering team with over 100 years of combined experience and certifications from the leading technology industry vendors. This means that when you have a problem, we fix it and your company’s “computer expert” no longer has to spend their valuable time addressing each user’s computer issues. You also don’t have to worry about your IT guy going on vacation, calling in sick, or managing their time because we always have someone available to address your issue during business hours and our service coordinator allocates just enough time to each engineer to efficiently solve your problems.

2. Predictable Costs

Outsourcing IT allows small businesses to budget for their technology expenses. Clients who have managed service contracts with Databranch know what their monthly fixed cost is and have found that partnering with us is more affordable than hiring an internal IT staff member. When organizations take a proactive approach to IT, there are fewer financial surprises because problems are addressed before they become disasters and hardware refreshes can be budgeted for.

3. Preventative Maintenance and Future Planning

The cornerstone of our managed service plans is proactive maintenance. This includes monitoring and alerts for all covered devices, Windows patching, and monthly server maintenance to optimize performance and maximize uptime. This proactive network monitoring has prevented costly downtime for our clients by identifying imminent operating system or hardware failures and allowing the issue to be addressed before it has impacted the functionality of the production systems. When businesses take a proactive approach to IT they are able to plan for the future instead of just reacting to immediate problems. Databranch helps our managed service clients prepare for the future with Quarterly Business Reviews. During these meetings we review our monthly maintenance reports, discuss any recent services or network changes, and have strategic technology planning conversations with our clients. This is especially beneficial for small businesses who often don’t have an internal technical resource.

Interested in learning more about how Databranch Managed Technical Services can help your small business? Click here to learn more or call our office (716-373-4467) to speak with a Databranch Account Manager.

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