August 2010
In this issue

> Sweeping OUT my
> LinkedIn Settings
> Technology Financing
> Managing Software
> What is Voice Over IP?
> Cartoon & Quote

What is Voice over IP?
The Basics

used with permission from the Cisco Small Business Center.
What is voice over IP? How is it different from unified communications? And how can it help your small business?

What is Voice over IP?
Voice over Internet Protocol (VoIP) technology lets you use the Internet to make and receive telephone calls.

What is Voice over IP?: The Range of Services
VoIP is available in a wide range of services. Some basic, free VoIP services require all parties to be at their computers to make or receive calls. Others let you call from a traditional telephone handset or even a cell phone to any other phone.

What is Voice over IP?: Equipment
For VoIP, you need a broadband Internet connection, plus a traditional phone and an adapter; a VoIP-enabled phone; or VoIP software on your computer.

What is Voice over IP?: Security and Service Quality
Most consumer VoIP services use the Internet for phone calls. But many small businesses are using VoIP and unified communications on their private networks. That's because private networks provide stronger security and service quality than the public Internet.

What is Voice over IP?: Versus Unified Communications
Unified communications systems offer more features and benefits than VoIP, yet many are still priced for small businesses.

Read more

Please forward this newsletter to anyone else in your organization who might be interested!

Sweeping OUT my Inbox
by Jane Cage, COO, HTS

Do you live in your inbox? I do - and sometimes it gets a little crowded. I find myself using messages as a to-do list and a record of communication. When I can't figure out where an important piece of information should really live, I email it to myself. There are times when there are more messages FROM me TO me than any other sender in my Inbox. I'm glad to say that Office 2010 is helping me to change all that. What is making the difference? First, Outlook 2010 has some great new features that have made me more productive and more organized. Second, Microsoft OneNote ships with every version of Office 2010. Here's what makes it all work:

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Two LinkedIn Security Settings You Must Set
by Stuart Crawford, Ulistic, Inc.

LinkedIn is one of the industry leading social networks and online communities in use today across multiple businesses and industries. LinkedIn's focus on business-to-business networking and facilitating the sharing of ideas and strategies has won the trust of business professionals globally. Not unlike many of their counterparts, LinkedIn does have privacy challenges according to many CEO level executives. Many organizations are now reviewing their policies related to LinkedIn and how information propagates through this business social network.

More and more business professionals are turning to LinkedIn because of its overall effectiveness in the marketplace. However, many are unaware of the apparent risks to corporate contacts when setting up their LinkedIn accounts. There are many settings that are on automatically allowing for browsing of contacts and also leaving a trace of who visited another profile. Many organizations as part of their social media acceptable use policy are now requiring specific changes to LinkedIn privacy settings be made ensuring business contacts and information are kept confidential.

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Technology Financing
by Christopher Elliott
used with permission from the Microsoft Small Business Center

Your growing business is ready for new PCs or software. How do you buy it?

It's a common challenge for small businesses. New technology purchases top the list of capital expenditures in a survey of small businesses, with 43% of respondents saying they planned to make a buy in the next six months.

But that's easier said than done.

"Increasingly, small businesses are delaying necessary upgrades," said Laura DiDio, a research fellow for the Yankee Group. "We only see about a quarter of companies doing an upgrade every two to three years. Half of the companies are on a four, five or even a six-year upgrade path."

How important is new equipment to your business? About a third of small businesses surveyed for a IT toolbox study found that they expected to increase staff productivity through the purchase of new computer equipment.

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Managing Software Assets Pays Big Dividends
used with permission from the Microsoft Business Site

Awhile back, we brought you the story of Ted , a CIO at a midsized company who was struggling to get a handle on his software licenses and IT costs. If you haven't taken a systematic approach to managing your company's software assets, you might be facing many of the same issues that bedeviled Ted: multiple desktops to support, a variety of licensing agreements to manage, and IT support costs that gobble up too much of your budget.

Read more

Just for Laughs


Quote of the Month

Deep summer is when laziness finds respectability.

- Sam Keen

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