Databranch offers two different levels of service plans: Proactive and Comprehensive Care. Below is a table outlining the differences in the scope of services. Please contact us with questions and we’ll help you identify the service(s) that fit your needs the best:
| MS Windows Servers (Physical or Virtual) | Proactive Care | Comprehensive Care |
| Alert to one Customer Contact | P | P |
Monitor
|
P |
P |
| Monthly Report | P | P |
| Patch Management | P | P |
| Back Up Management and Troubleshooting & Monthly Testing | P | P |
| CIO & Engineering Analysis Meeting | Quarterly | Monthly |
| Remote Support: Unlimited 8×5; Onsite Support, As Needed | — | P (2 contacts) |
| Scheduled Monthly Maintenance | P | P |
| Emergency 24 x 7 Support | Optional | Optional |
| Spyware & Anti-Virus Provision & Management | — | P |
| Asset Management & Reporting | — | P |
| User Account Administration | — | P |
| File Sharing Permission Administration | — | P |
| Management of Software License and Contract Renewals | — | P |
| Hardware & Software Vendor Management | — | P |
Learn more about Proactive Care vs. Total Care for Microsoft Windows servers, desktop PCs & printers.
