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Annual Channel Futures MSP 501 Identifies Best of the Best in the Managed Services Industry

 

Databranch has been named as one of the world’s top-performing managed service providers in the prestigious 2024 Channel Futures MSP 501 rankings for the 3rd year in a row. The Channel Futures MSP 501 list, a technology industry benchmark, ranks companies based on their growth, profitability and innovation.

For the past 17 years, managed service providers around the globe have submitted applications for inclusion on this prestigious and definitive listing. It is a milestone achievement for any managed services organization to be included on the list. The Channel Futures MSP 501 survey uses a quantitative methodology to rank companies based on their annual revenue, profitability measured by EBITDA, and recurring revenue. The methodology has been developed by a Who’s-Who in the managed services industry.

MSPs that qualify for the list must also pass a rigorous review conducted by the Channel Futures research team and editors. Channel Futures ranks applicants using a unique methodology that weighs financial performance according to long-term health and viability, commitment to recurring revenue and operational efficiency.

Channel Futures is pleased to name Databranch to the 2024 MSP 501.

This year’s list is one of the most competitive in the survey’s history. Winners will be recognized on the Channel Futures website and honored during a special ceremony at MSP Summit, Sept 16-19, 2024 in Atlanta, GA.

The MSP 501 represents the best in the technology services industry delivering outstanding vendor and platform neutral advice and value to small, midsized and enterprise customers. This year, the MSP 501 generated aggregate revenue of nearly $25 billion with average growth or recurring revenue of 19%. These are truly the best of the best. Many of their services and technology offerings focus on customer needs in the areas of AI, cloud, security, collaboration, networking, help desk and remote monitoring and management.

The Channel Futures MSP 501 is responsible for keeping their global customers safe, connected and efficient.

“The 2024 Channel Futures MSP 501 winners survived a challenging market and emerged as the highest performing and most innovative IT providers in the industry today,” said Dave Raffo, MSP editor and MSP 501 project manager. “The most impressive thing about the MSP 501 winners is they deliver for their customers every day. These are the most innovative, driven, and successful MSPs in a fiercely competitive industry.

“For a managed service provider to attain a spot on the Channel Futures MSP 501 everything must be operating at peak performance. This list represents the most productive, profitable, fastest-growing, organizations in the technology industry focused on driving their customers to new heights.” said Bob DeMarzo, VP Content, Informa Channels.

“These are the best of the best in the managed services industry as defined by Channel Futures’ extensive research. The MSP 501 companies are the most sought after by peers who want to understand today’s best practices and by technology suppliers who want to partner with these organizations,” DeMarzo stated. “At their core, these are vendor and platform neutral partners focused on doing what is right for their customers.”

The Channel Futures media organization, owned and operated by Informa, is the only channel-centric events, media and research company that can provide such insight into the managed services market.

The data collected by the annual MSP 501 helps every company on the list and every provider with a managed services practice, benchmark their performance and uncover new ways to grow.

 

Background

The 2024 MSP 501 list is based on confidential data collected and analyzed by the Channel Futures research and editorial teams. Data was collected online from February to May, 2024. The MSP 501 list recognizes top managed service providers based on metrics including recurring revenue, profit margin and other factors.

 

About Channel Futures

Channel Futures is a media and events destination for the information technology and communications industry. We provide information, perspective, and connection for the entire channel ecosystem, including solution providers (SPs), managed service providers (MSPs), managed security service providers (MSSPs), cloud service providers (CSPs), value-added resellers (VARs) and distributors, technology solutions brokerages, subagent and agents, as well as leading technology vendor partners and communication providers.

Channel Futures is where the world meets the channel; we are leading Channel Partners forward. Our properties include awards programs such as the Channel Futures MSP 501, a list of the most influential and fastest-growing providers of managed services in the technology industry; Channel Partners events, which delivers unparalleled in-person events including Channel Partners Conference & Expo and MSP Summit. More information is available at channelfutures.com.

Channel Futures is part of Informa Tech, a leading provider of market insight and market access to the global business technology community. Through in-depth expertise and an engaged audience community, Informa Tech helps business professionals make better technology decisions and marketers reach the most powerful tech buyers and influencers in the world. Across its portfolio of over 100+ trusted brands, Informa Tech has over 1000 industry experts, including over 400 research analysts and consultants in global research group Omdia, and a monthly audience reach of over 125 million. Informa Tech is a division of FTSE 100 company Informa plc.

 

About Databranch

Databranch is an IT consulting and outsourcing provider serving local, national and international businesses in Western New York and Northwestern Pennsylvania since 1985. We help our clients use information technology to cut costs, increase efficiencies and enhance customer service across 5 main areas:

  1. Managed Technical Services
  2. Networking
  3. Security
  4. Business Continuity and Disaster Recovery
  5. and Hosted VoIP

The Databranch staff is made up of highly skilled, experienced, and certified professionals. Our clients look to us to provide technology solutions that work. We offer consulting services that provide organizations with the best possible solutions for the most affordable price that are executed with a personal touch. Contact us today to see what we can do for you.

Buyer beware – software programs or tools that claim the ability to conduct a risk assessment by scanning your network with little to no human interaction should raise concern!

These tools will generally do a nice job discovering vulnerabilities that exist in your technology environment, but vulnerabilities are not risks by default. 

Is you business familiar with vulnerability assessments and their benefits? If not, visit our website here to learn more about the benefits and how they can enhance your cybersecurity posture.

 

What is Needed

Risk requires the presence of a vulnerability PLUS the action of threat actor.

To illustrate this concept using an example from the tangible world, lets visualize a car. The car is parked, and the doors are unlocked. A premature conclusion would be to state that the doors being unlocked translates to risk. If you apply critical thought however, you will discover that the unlocked doors are simply a vulnerability that could be exploited.

You would need more information to determine actual risk. Is there anything valuable in the car? What is the crime rate associated with the place the car is parked? What would the impact be if someone gained access to the car? Who would attempt to gain access to the car? Are there other compensating controls in place, like a security camera? The same logic applies to the digital world.

The presence of vulnerabilities like unpatched computers or misconfigured devices will contribute to the likelihood of a risk event occurring, but it is shortsighted to say that vulnerabilities equal risk. That statement simply is not true.

A risk assessment requires critical thought to occur beyond the discovery of vulnerabilities by software tools. It requires critical thinking and the use of logic and reason. All of which made capable by the involvement of qualified human beings during the risk assessment process.

Relying on the arbitrary risk statements and scores created by software tools that simply discover vulnerabilities in your network, can lead to a false understanding of your actual risk profile. This can then easily lead to the wasteful allocations of resources – intended to reduce risk – but end up remediating a vulnerability instead.

 

What Happens After the Assessment?

Typically, a vulnerability assessment can be completed in a day or two. The results of a vulnerability assessment are documented and provided to the stakeholder complete with recommendations around remediating any weaknesses found.

Security shortcomings found during a vulnerability assessment can almost always be fixed. Many times, the fixes are very easy to accomplish. Roughly 60% of all reported cybersecurity breaches occurred because the bad actors exploited common vulnerabilities and exposures (CVE).

This means that roughly 60% of all reported cybersecurity breaches could have been prevented if the victim had simply conducted a vulnerability assessment and made small improvements to their cybersecurity posture that would have eliminated a substantial amount of risk. 

Interested in setting up a vulnerability assessment? Contact Databranch today at 716-373-4467 x115, [email protected] , or fill in the form below to set up a meeting with one of our experienced team members.

Not only will we help with the assessment, but our team of highly trained engineers will help your business prioritize based on your specific business needs.

 

Content was provided courtesy of CyberStone.

Cybersecurity insurance is still a pretty new concept for many SMBs. It was initially introduced in the 1990s to provide coverage for large enterprises. It covered things like data processing errors and online media.

Since that time, the policies for this type of liability coverage have changed. Today’s cyber insurance policies cover the typical costs of a data breach. Including remediating a malware infection or compromised account.

Cybersecurity insurance policies will cover the costs for things like:

  • Recovering compromised data
  • Repairing computer systems
  • Notifying customers about a data breach
  • Providing personal identity monitoring
  • IT forensics to investigate the breach
  • Legal expenses
  • Ransomware payments

Data breach volume and costs continue to rise. 2021 set a record for the most recorded data breaches on record. And in the first quarter of 2022, breaches were up 14% over the prior year.

No one is safe. Even small businesses find they are targets. They often have more to lose than larger enterprises as well. About 60% of small businesses close down within 6 months of a cyber incident.

The increase in online danger and rising costs of a breach have led to changes in this type of insurance. The cybersecurity insurance industry is ever evolving and businesses need to keep up with these trends to ensure they can stay protected.

Here are some of the cyber liability insurance trends you need to know about.

 

Demand is Going Up

The average cost of a data breach is currently $4.35 million (global average). In the U.S., it’s more than double that, at $9.44 million. As these costs continue to balloon, so does the demand for cybersecurity insurance.

Companies of all types are realizing that cyber insurance is critical. It’s as important as their business liability insurance. Without that protection, they can easily go under in the case of a single data breach.

With demand increasing, look for more availability of cybersecurity insurance. This also means more policy options, which is good for those seeking coverage.

 

Premiums are Increasing

With the increase in cyberattacks has come an increase in insurance payouts. Insurance companies are increasing premiums to keep up. In 2021, cyber insurance premiums rose by a staggering 74%. 

The costs from lawsuits, ransomware payouts, and other remediation have driven this increase. Insurance carriers aren’t willing to lose money on cybersecurity policies. Thus, those policies are getting more expensive. This is at the same time as they are more necessary.

 

Certain Coverages are Being Dropped

Certain types of coverage are getting more difficult to find. For example, some insurance carriers are dropping coverage for “nation-state” attacks. These are attacks that come from a government. Many governments have ties to known hacking groups. So, a ransomware attack that hits consumers and businesses can very well be in this category.

In 2021, 21% of nation-state attacks targeted consumers, and 79% targeted enterprises. So, if you see that an insurance policy excludes these types of attacks, be very wary.

Another type of attack payout that is being dropped from some policies is ransomware. Between Q1 and Q2 of 2022, ransomware attacks increased by 24%.

Insurance carriers are tired of unsecured clients relying on them to pay the ransom, so many are excluding ransomware payouts from policies. This puts a bigger burden on organizations. They need to ensure their backup and recovery strategy is well planned.

If a cybersecurity incident occurs, does your business have a recovery plan? If not, reach out to Databranch today to get started.

 

It’s Harder to Qualify

Just because you want cybersecurity insurance, doesn’t mean you’ll qualify for it. Qualifications are becoming stiffer. Insurance carriers aren’t willing to take chances. Especially on companies with poor cyber hygiene.

Some of the factors that insurance carriers look at include:

  • Network security
  • Use of things like multi-factor authentication
  • BYOD and device security policies
  • Advanced threat protection
  • Automated security processes
  • Backup and recovery strategy
  • Administrative access to systems
  • Anti-phishing tactics
  • Employee security training

You’ll often need to fill out a lengthy questionnaire when applying for insurance. This includes several questions about your cybersecurity situation. It’s a good idea to have your IT provider help you with this.

This can seem like a lot of work that you have to do to qualify for cyber insurance. As you review the questions, your IT partner can identify security enhancements. Just like other forms of insurance, if you take steps to reduce risk, it can often reduce your premiums.

So, it pays to do a cybersecurity review before applying for cyber insurance. You can save yourself time and money. It can also fortify your defenses against cyberattacks.

 

Need Help Making Sense of Cybersecurity Policies?

Cybersecurity coverage and insurance applications can be complex. If you answer wrong on a question, it can mean paying hundreds more in premiums than you should. If you’re considering cybersecurity insurance, don’t go it alone. Contact us today at 716-373-4467 x 115 or [email protected], we can explain the policy details and provide guidance.

 

 

Article used with permission from The Technology Press.

The new year has just begun and it’s a time of renewal as we plan for the possibilities to come in 2023. It’s also a time when you need to plan for resiliency in the face of ever-present cyberattacks.

Sixty-eight percent of surveyed business leaders feel that cybersecurity risks are getting worse, and they have a good reason. Attacks continue to get more sophisticated. They are also often perpetrated by large criminal organizations. These criminal groups treat these attacks like a business. 

In 2021, the average number of global cyberattacks increased by 15.1%.

To protect your business in the coming year, it’s important to watch the attack trends. What new methods are hackers using? What types of attacks are increasing in volume? Knowing these things is important. It helps you better update your IT security to mitigate the risk of a data breach or malware infection.

We’ve pulled out the security crystal ball for the upcoming year and we’ve researched what cybersecurity experts are expecting. Here are the attack trends that you need to watch out for.

 

Attacks on 5G Devices

The world has been buzzing about 5G for a few years. It is finally beginning to fulfill the promise of lightning-fast internet. As providers build out the infrastructure, you can expect this to be a high-attack area.

Hackers are looking to take advantage of the 5G hardware used for routers, mobile devices, and PCs. Anytime you have a new technology like this, it’s bound to have some code vulnerabilities. This is exactly what hackers are looking to exploit.

You can prepare by being aware of the firmware security in the devices you buy. This is especially true for those enabled for 5G. Some manufacturers will build better firmware security into their designs than others. Make sure to ask about this when purchasing new devices.

 

One-Time Password (OTP) Bypass

This alarming new trend is designed to get past one of the best forms of account security. Multi-factor authentication (MFA) is well-known as very effective at preventing fraudulent sign-in attempts. It can stop account takeovers even in cases where the criminal has the user’s password.

There are a few different ways that hackers try to bypass MFA. These include:

  • Reusing a token: Gaining access to a recent user OTP and trying to reuse it
  • Sharing unused tokens: The hacker uses their own account to get an OTP. Then attempts to use that OTP on a different account.
  • Leaked token: Using an OTP token leaked through a web application.
  • Password reset function: A hacker uses phishing to fool the user into resetting a password. They then trick them into handing over their OTP via text or email.

Interested in learning more about Multi-Factor Authentication and how it can enhance your businesses cybersecurity? Read more about it here.

 

Attacks Surrounding World Events

During the pandemic, the cyberattack volume increased by approximately 600%. Large criminal hacking groups have realized that world events and disasters are lucrative.

They launch phishing campaigns for world events. Attacks come for everything from the latest hurricane or typhoon to the war in Ukraine. Unsuspecting people often fall for these scams. This is because they are often distracted by the crisis.

People need to be especially mindful of scams surrounding events like these. They will often use social engineering tactics, such as sad photos, to play on the emotions.

 

Smishing & Mobile Device Attacks

Mobile devices go with us just about everywhere these days. This direct connection to a potential victim is not lost on cybercriminals. Be on the lookout for more mobile device-based attacks, including SMS-based phishing (“smishing”).

Many people aren’t expecting to receive fake messages to their personal numbers. But cell numbers are no longer as private as they once were. Hackers can buy lists of them online. They then craft convincing fake texts that look like shipping notices or receipts. One wrong click is all it takes for an account or data breach.

Mobile malware is also on the rise. During the first few months of 2022, malware targeted to mobile devices rose by 500%. It’s important to ensure that you have good mobile anti-malware. As well as other protections on your devices, such as a DNS filter.

 

Elevated Phishing Using AI & Machine Learning

These days, phishing emails are not so easy to spot. It used to be that they nearly always had spelling errors or grainy images. While some still do, most don’t.

Criminal groups elevate today’s phishing using AI and machine learning. Not only will it look identical to a real brand’s emails, but it will also come personalized. Hackers use these tactics to capture more victims. They also allow hackers to send out more targeted phishing messages in less time than in years past.

 

Schedule a Cybersecurity Check-Up Today

Is your business prepared for the cyber threats coming in 2022? Don’t wait to find out the hard way! Contact us today at 716-373-4467 x 115 or [email protected] to schedule a cybersecurity check-up to stay one step ahead of the digital criminals.

 

Article used with permission from The Technology Press.

 

Ever since passwords have been around, they’ve been a major source of security concern. Eighty-one percent of security incidents happen due to stolen or weak passwords. Additionally, employees continue to neglect the basics of good cyber hygiene.

For example, 61% of workers use the same password for multiple platforms. Plus, 43% have shared their passwords with others. These factors are why compromised credentials are the main cause of data breaches.

Access and identity management have become a priority for many organizations. This is largely due to the rise of the cloud. As well as the practice of people needing to only enter a username and password to access systems.

Once a cybercriminal gets a hold of an employee’s login, they can access the account and any data that it contains. This is especially problematic when it’s an account like Microsoft 365 or Google Workspace since these accounts can access things like cloud storage and user email.

Below, we’ll explain what conditional access is, as well as how it works with multi-factor authentication (MFA). We’ll also review the advantages of moving to a conditional access process.

 

What Is Conditional Access?

Conditional access is also known as contextual access. It is a method of controlling user access. You can think of it as several “if/then” statements, meaning “if” this thing is present, “then” do this.

For example, conditional access allows you to set a rule that would state the following. “If a user is logging in from outside the country, require a one-time-passcode.”

Conditional access allows you to add many conditions to the process of user access to a system. It is typically used with MFA. This is to improve access security without unnecessarily inconveniencing users.

Some of the most common contextual factors used include:

  • IP address
  • Geographic location
  • Time of day
  • The device used
  • Role or group the user belongs to

Conditional access can be set up in Azure Active Directory. It can also be set up in another identity and access management tool. It’s helpful to get the assistance of your IT partner. We can help with setup and the conditions that would make the most sense for your business.

 

The Benefits of Implementing Conditional Access for Identity Management

 

Improves Security

Using conditional access improves security and allows you more flexibility in challenging user legitimacy. It doesn’t just grant access to anyone with a username and password. Instead, the user needs to meet certain requirements.

Contextual access could block any login attempts from countries where no employees are. It could also present an extra verification question when employees use an unrecognized device.

 

Automates the Access Management Process

Once the if/then statements are set up, the system takes over. It automates the monitoring for contextual factors and takes the appropriate actions. This reduces the burden on administrative IT teams. It also ensures that no one is falling between the cracks.

Automated processes are more accurate and reliable than manual processes. Automation removes the human error component. This helps ensure that each condition is being verified for every single login.

 

Allows Restriction of Certain Activities

Conditional access isn’t only for keeping unauthorized users out of your accounts, you can use it in other ways as well. One of these is to restrict the activities that legitimate users can do.

For example, you could restrict access to data or settings based on a user’s role in the system. You can also use conditions in combination. Such as, lowering permissions to view-only. You could trigger this if a user holds a certain role and is logging in from an unknown device.

 

Improves the User Login Experience

Studies show that as many as 67% of businesses don’t use multi-factor authentication. This is despite the fact that it’s one of the most effective methods to stop credential breaches.

One of the biggest reasons it is not used is because of the inconvenience factor for employees. They may complain that it interferes with productivity. Or say that it makes it harder for them to use their business applications.

Using conditional access with MFA can improve the user experience. For example, you can require MFA only if users are off the premises. You can put in place extra challenge questions on a role or context-based basis. This keeps all users from being inconvenienced.

Interested in learning more about MFA and how it can increase cybersecurity for your business? Click here to read more.

 

Enforces the Rule of Least Privilege

Using the rule of least privilege is a security best practice. It means only granting the lowest level of access in a system as necessary for a user to do their work. Once you have roles set up in your identity management system, you can base access on those roles.

Conditional access simplifies the process of restricting access to data or functions. You can base this on job needs. It streamlines identity management. This is because it contains all functions in the same system for access and MFA rules. Everything stays together, making management simpler.

 Click here to read more about local admin privileges and the associated risks.

 

Get Help Implementing Conditional Access Today!

Once conditional access is set up, the automated system takes over. It improves your security and reduces the risk of an account breach. Contact Databranch today at 716-373-4467 x115, [email protected], or fill out the form below to request a consultation to enhance your cybersecurity. 

 

Article used with permission from The Technology Press.

 

Software vulnerabilities are an unfortunate part of working with technology. A developer puts out a software release with millions of lines of code. Then, hackers look for loopholes that allow them to breach a system through that code.

The developer issues a patch to fix the vulnerability but it’s not long before a new feature update causes more. It’s like a game of “whack-a-mole” to keep your systems secure.

Keeping up with new vulnerabilities is one of the top priorities of IT management firms. It’s important to know which software and operating systems are being attacked.

Without ongoing patch and update management, company networks are vulnerable while these attacks are completely avoidable. 82% of U.S. cyberattacks in Q1 of 2022 were due to exploiting patchable vulnerabilities. 

What new vulnerabilities are lurking in products from Microsoft, Google, Adobe, and others? We’ll go through several. These were recently noted in a warning by the Cybersecurity and Infrastructure Security Agency (CISA).

 

Make Sure to Patch Any of These Vulnerabilities in Your Systems

 

Microsoft Vulnerabilities

Microsoft vulnerabilities include those in three of its products. Internet Explorer (IE) is one of them. Microsoft discontinued IE in June of 2022. You should remove this from any computers that still have it installed.

You’ll see the acronym “CVE” used in the vulnerability names. This is an industry-standard naming structure. It stands for Common Vulnerabilities and Exposures.

Here is a rundown of these vulnerabilities and what a hacker can do:

  • CVE-2012-4969: This Internet Explorer vulnerability allows the remote execution of code. This is a “critical” vulnerability because of the damage it enables. Hackers can release this via a website. Thus, formerly safe sites can become phishing sites when hackers exploit this loophole.
  • CVE-2013-1331: This is a flaw in the code for Microsoft Office 2003 and Office 2011 for Mac. It enables hackers to launch remote attacks. It exploits a vulnerability in Microsoft’s buffer overflow function. This allows hackers to execute dangerous code remotely.
  • CVE-2012-0151: This issue impacts the Authenticode Signature Verification function of Windows. It allows user-assisted attackers to execute remote code on a system. “User-assisted” means that they need the user to assist in the attack. Such as by opening a malicious file attachment in a phishing email.

 

Google Vulnerabilities

Google Chrome and applications built using Google’s Chromium V8 Engine are also on the list. These applications are targets of the following vulnerabilities.

  • CVE-2016-1646 & CVE-2016-518: These both allow attackers to conduct denial of service attacks. They do this against websites through remote control. This means they can flood a site with so much traffic that it crashes.
  • Those aren’t the only two code flaws that allow hackers to crash sites this way. CVE-2018-17463 and CVE-2017-5070 are two others that both do the same thing. Like all these others, they both have patches already issued that users can install to fix these holes.

 

Adobe Vulnerabilities

People use Adobe Acrobat Reader widely to share documents. It makes it easy to share them across different platforms and operating systems. But it’s also a tool that’s on this list of popular vulnerabilities. 

  • CVE-2009-4324: This is a flaw in Acrobat Reader that allows hackers to execute remote code via a PDF file. This is why you can’t trust that a PDF attachment is going to be safer than other file types. Remember this when receiving unfamiliar emails.
  • CVE-2010-1297: This memory corruption vulnerability. It allows remote execution and denial of service attacks through Adobe Flash Player. Like IE, the developer retired Flash Player. It no longer receives support or security updates. You should uninstall this from all PCs and websites.
  •  

Netgear Vulnerability

Netgear is a popular brand of wireless router. The company also sells other internet-connected devices. These are also vulnerable, due to the following flaws. 

  • CVE-2017-6862: This flaw allows a hacker to execute code remotely. It also enables bypassing any needed password authentication. It’s present in many different Netgear products.

 

Cisco Vulnerability

  • CVE-2019-15271: This is a vulnerability in the buffer overflow process of Cisco RV series routers. It gives a hacker “root” privileges. This means they can basically do anything with your device and execute any code they like.

 

Patch & Update Regularly!

These are a few of the security vulnerabilities listed on the CISA list. You can see all 36 that were added here.

How do you keep your network safe from these and other vulnerabilities?  You should patch and update regularly. Work with a trusted IT professional to manage your device and software updates. This ensures you don’t have a breach waiting to happen lurking in your network.

 

Automate Your Cybersecurity Today

Patch and update management is just one way that we can automate your cybersecurity. Contact us today at 716-373-4467 x 115, [email protected] or fill out the form below to learn how else we can help by scheduling a consultation today. 

 

Article used with permission from The Technology Press.

Have you felt more secure from cyberattacks because you have a smaller business? Maybe you thought that you couldn’t possibly have anything that a hacker could want? Didn’t think they even knew about your small business.

Well, a new report by the cybersecurity firm Barracuda Networks debunks this myth. Their report analyzed millions of emails across thousands of organizations. It found that small companies have a lot to worry about when it comes to their IT security.

Barracuda Networks found something alarming. Employees at small companies saw 350% more social engineering attacks than those at larger ones. It defines a small company as one with less than 100 employees. This puts small businesses at a higher risk of falling victim to a cyberattack. We’ll explore why below.

 

Why Are Smaller Companies Targeted More?

There are many reasons why hackers see small businesses as low-hanging fruit and why they are becoming larger targets of hackers out to score a quick illicit buck.

 

Small Companies Tend to Spend Less on Cybersecurity

When you’re running a small business, it’s often a juggling act of where to prioritize your cash. You may know cybersecurity is important, but it may not be at the top of your list. So, at the end of the month, cash runs out, and it’s moved to the “next month” wish list of expenditures.

Small business leaders often don’t spend as much as they should on their IT security. They may buy an antivirus program and think that’s enough to cover them. But with the expansion of technology to the cloud, that’s just one small layer. You need several more for adequate security.

Hackers know all this and see small businesses as an easier target. They can do much less work to get a payout than they would trying to hack into an enterprise corporation.

 

Every Business Has “Hack-Worthy” Resources

Every business, even a 1-person shop, has data that’s worth scoring for a hacker. Credit card numbers, SSNs, tax ID numbers, and email addresses are all valuable. Cybercriminals can sell these on the Dark Web. From there, other criminals use them for identity theft.

Here are some of the data that hackers will go after:

  • Customer records
  • Employee records
  • Bank account information
  • Emails and passwords
  • Payment card details

 

Small Businesses Can Provide Entry Into Larger Ones

If a hacker can breach the network of a small business, they can often make a larger score. Many smaller companies provide services to larger companies. This can include digital marketing, website management, accounting, and more.

Vendors are often digitally connected to certain client systems. This type of relationship can enable a multi-company breach. While hackers don’t need that connection to hack you, it is a nice bonus. They can get two companies for the work of one.

 

Small Business Owners Are Often Unprepared for Ransomware

Ransomware has been one of the fastest-growing cyberattacks of the last decade. So far in 2022, over 71% of surveyed organizations experienced ransomware attacks.

The percentage of victims that pay the ransom to attackers has also been increasing. Now, an average of 63% of companies pay the attacker money in hopes of getting a key to decrypt the ransomware.

Even if a hacker can’t get as much ransom from a small business as they can from a larger organization, it’s worth it. They often can breach more small companies than they can larger ones.

When companies pay the ransom, it feeds the beast and more cyber criminals join in. Criminals who are newer to ransomware attacks will often go after smaller, easier-to-breach companies.

 

Employees at Smaller Companies Usually Aren’t Trained in Cybersecurity

Cybersecurity Training is another thing is usually not too high on the list of priorities for a small business owner. They may be doing all they can just to keep good staff. Plus, priorities are often sales and operations.

Training employees on how to spot phishing and password best practices often isn’t done. This leaves networks vulnerable to one of the biggest dangers, human error.

In most cyberattacks, the hacker needs help from a user. It’s like the vampire needing the unsuspecting victim to invite them inside. Phishing emails are the device used to get that unsuspecting cooperation.

Phishing causes over 80% of data breaches.

A phishing email sitting in an inbox can’t usually do anything. It needs the user to either open a file attachment or click a link that will take them to a malicious site. This then launches the attack.

Teaching employees how to spot these ploys can significantly increase your cybersecurity. Security awareness training is as important as having a strong firewall or antivirus.

 

Need Affordable IT Security Services for Your Small Business?

Reach out today at 716-373-4467 x 115 or [email protected] to schedule a technology consultation. We offer affordable options for small companies. This includes many ways to keep you protected from cyber threats.

 

 

Article used with permission from The Technology Press.

Heads Up Financial Institutions!

The Federal Trade Commission (FTC) announced the first cybersecurity updates to the Gramm Leach-Bliley Act (GLBA) Safeguards Rule since 2003. The new rule strengthens the required security safeguards for customer information. This includes formal risk assessments, access controls, regular penetration testing and vulnerability scanning, and incident response capabilities, among other things.

Most of these changes go into effect in December 2022, to provide organizations time to prepare for compliance. Below, details the changes in comparison to the previous rule.

Background on the Safeguards Rule

GLBA requires, among other things, a wide range of “financial institutions” to protect customer information. Enforcement for GLBA is split up among several different federal agencies, with FTC jurisdiction covering non-banking financial institutions in the Safeguards Rule. Previously, the Safeguards Rule left the implementation details of several aspects of the information security program up to the financial institution, based on its risk assessment.

The Safeguards Rule broad definition of “financial institutions” includes non-bank businesses that offer financial products or services — such as retailers, automobile dealers, mortgage brokers, non-bank lenders, property appraisers, tax preparers, and others. The definition of “customer information” is also broad, to include any record containing non-public personally identifiable information about a customer that is handled or maintained by or on behalf of a financial institution.

Updates to the Safeguards Rule

Many of the other updates’ concern strengthened requirements on how financial institutions must implement aspects of their security programs. Below is a short summary of the changes.

Overall Security Program

Current rule: Financial institutions must maintain a comprehensive, written information security program with administrative, technical, and physical safeguards to ensure the security, confidentiality, and integrity of customer information.

Updated rule: The updated rule now requires the information security program to include the processes and safeguards listed below (i.e., risk assessment, security safeguards, etc.).

Effective date: December 2022

Risk Assessment

Current rule: Financial institutions are required to identify internal and external risks to security, confidentiality, and integrity of customer information. The risk assessment must include employee training, risks to information systems, and detecting and responding to security incidents and events.

Updated rule: The update includes more specific criteria for what the risk assessment must include. This includes criteria for evaluating and categorizing of security risks and threats, and criteria for assessing the adequacy of security safeguards. The risk assessment must describe how identified risks will be mitigated or accepted. The risk assessment must be in writing.

Effective date: December 2022

Security Safeguards

Current rule: Financial institutions must implement safeguards to control the risks identified through the risk assessment. Financial institutions must require service providers to maintain safeguards to protect customer information.

Updated rule: The updated rule requires that the safeguards must include

  • Access controls, including providing the least privilege;
  • Inventory and classification of data, devices, and systems;
  • Encryption of customer information at rest and in transit over internal networks;
  • Secure development practices for in-house software and applications;
  •  Multi-factor authentication;
  • Secure data disposal;
  •  Change management procedures; and 
  • Monitoring activity of unauthorized users and detecting unauthorized access or use of customer information.

Effective date: December 2022

Testing and Evaluation

Current rule: Financial institutions must regularly test or monitor the effectiveness of the security  safeguards and make adjustments based on the testing.

Updated rule: Regular testing of safeguards must now include either continuous monitoring or periodic penetration testing (annually) and vulnerability assessments (semi-annually).

Effective date: December 2022

Incident Response

Current rule: Financial institutions must include cybersecurity incident detection and response in their risk assessments and have safeguards to address those risks.

Updated rule: Financial institutions are required to establish a written plan for responding to any security event materially affecting confidentiality, integrity, or availability of customer information.

Effective date: December 2022

Workforce and Personnel

Current rule: Financial institutions must designate an employee to coordinate the information security program. Financial institutions must select service providers that can maintain security and require service providers to implement the safeguards.

Updated rule: The rule now requires designation of a single “qualified individual” to be responsible for the security program. This can be a third-party contractor. Financial institutions must now provide security awareness training and updates to personnel. The rule now also requires periodic reports to a Board of Directors or governing body regarding all material matters related to the information security program.

Effective date: December 2022

Scope of Coverage

Updated rule: The FTC update expands on the definition of “financial institution” to require “finders” — companies that bring together buyers and sellers — to follow the Safeguards Rule. However, financial institutions that maintain customer information on fewer than 5,000 consumers are exempt from the requirements of a written risk assessment, continuous monitoring or periodic pen testing and/or vulnerability scans, incident response plan, and annual reporting to the Board.

Effective date: November 2021 (unlike many of the other updates, this item was not delayed for a year)

Incident Reporting

In addition to the above, the FTC is also considering requirements that financial institutions report cybersecurity incidents and events to the FTC. Similar requirements are in place under the Cybersecurity Regulation at the New York Department of Financial Services. If the FTC moves forward with these incident reporting requirements, financial institutions could expect the requirements to be implemented in early 2023.

Financial institutions with robust security programs will already be performing many of these practices. For them, the updated Safeguards Rule will not represent a sea change in internal security operations. However, by making these security practices a formal regulatory requirement, the updated Safeguards will make accountability and compliance even more important.

 

Interested in speaking with an experienced team member about the material covered in this article? Contact us today at 716-373-4467 x 115 or [email protected] to schedule your appointment.

Benjamin Franklin once said, “An ounce of prevention is worth a pound of cure.” This age old advice is easily applied to the digital world we live in today. Computers, applications and networks are under constant attack by hackers who are extremely motivated by big financial gains.

An effective patch and vulnerability management program has the ability to stop most hackers dead in their tracks. It greatly reduces the risk associated with the exploitation of a neglected or un-patched computer system.

Year after year, we learn that the vast majority of successful cyber-attacks have exploited unpatched computers and / or unpatched applications. What is even more interesting is that most of the patches for these compromised systems had been available to install for months, if not years prior to the cyber-attack.

There is no doubt that the combination of routine vulnerability scanning and the timely installation of system patches will make it much more difficult for a hacker to compromise your computer systems and information.

Here are 7 steps to help you build an effective patch and vulnerability management program:

Inventory Systems and Applications

Before we attempt to patch computers, operating systems and applications, we first must know of their existence. It is important to maintain an inventory of all computing assets. If possible, use inventory software to assist with the task but at the least, make sure the inventory is completed using manual means.

Monitor for Vulnerabilities

Vendors will release patches at regular intervals as new vulnerabilities are discovered. You must know when new patches are available to install otherwise, you risk not installing patches in a timely manner – or installing them at all. Good mechanisms to use for monitoring vulnerabilities include a combination of:

  1. Checking the vendor website and subscribing to mailing list
  2. Regular vulnerability scanning
  3. Checking vulnerability databases, such as the National Vulnerability Database
  4. Relying on an enterprise patch management tool.

Click here to learn more about our Security Assessment and to request your Free Baseline Security Assessment.

Selecting Patches to Apply

Deciding which patches are ultimately installed is typically based on the criticality of the patch, importance of the system being patched, the resources required to install the patch and assurance of post install system functionality. It is good practice to at a minimum, install all “Critical” and “Security” patches.

Testing

Prior to installing patches, it is important to install patches in a test or non-production computing environment. This will assure that the installation of the patch will not cause any adverse outages or system disruption when it is ultimately installed in a production computer environment.

Verify Backup

Despite the testing efforts completed in the previous section, it is still conceivable that the installation of a patch will create unanticipated issues or outages. For this reason, it is important that you verify the system or application being patched has recent data backup that can easily be restored if needed.

Automate Patching

The National Institute of Standards and Technology (NIST) recommends that patch installation should be automated using enterprise patch management tools or alternative options. Manually installing patches is expensive and inconsistent. Where possible, be sure that systems are automatically updated according to your patch management program parameters.

Verify Installation

The installation of a patch should always be confirmed by either re-scanning the system with a vulnerability scanner and / or reviewing log files.

Patching Equals Prevention 

All Databranch Comprehensive Care and Foundation Security clients have scheduled automatic patching and Windows updates on their devices. To learn more about how we can help take this off your IT plate, call 716-373-4467 x 15, email [email protected] or visit us here to learn more.

 

Article curtesy of CyberStone.

Few things invoke instant panic like a missing smartphone or laptop. These devices hold a good part of our lives. This includes files, personal financials, apps, passwords, pictures, videos, and so much more.

Electronics now hold just as much personal information and banking information as your wallet does, probably more. This makes a lost or stolen device a cause for alarm.

It’s often not the device that is the biggest concern. It’s the data on the device and the ability of the device holder to access cloud accounts and websites. The thought of that being in the hands of a criminal is quite scary.

There are approximately 70 million lost smartphones every year. The owners only recover about 7% of them. Workplace theft is all too common. The office is where 52% of stolen devices go missing.

If it’s a work laptop or smartphone that goes missing, even worse. This can mean the company is subject to a data privacy violation. It could also suffer a ransomware attack originating from that stolen device.

In 2020, Lifespan Health System paid a $1,040,000 HIPAA fine. This was due to an unencrypted stolen laptop breach.

The Minutes After the Loss of Your Device Are Critical

The things you do in the minutes after missing a device are critical. This is the case whether it’s a personal or business device. The faster you act, the less chance there is for exposure of sensitive data.

What Types of Information Does Your Device Hold?

When a criminal gets their hands on a smartphone, tablet, or laptop, they have access to a treasure trove. This includes:

  • Documents
  • Photos & videos
  • Access to any logged-in app accounts on the device
  • Passwords stored in a browser
  • Cloud storage access through a syncing account
  • Emails
  • Text messages
  • Multi-factor authentication prompts that come via SMS
  • And more

Steps to Take Immediately After Missing Your Device

As we mentioned, time is of the essence when it comes to a lost mobile device. The faster you act, the more risk you mitigate for a breach of personal or business information.

Here are steps you should take immediately after the device is missing.

Activate a “Lock My Device” Feature

Most mobile devices and laptops will include a “lock my device” feature. It allows for remote activation if you have enabled it. You will also need to enable “location services.” While good thieves may be able to crack a passcode, turning that on immediately can slow them down.

What about “find my device?”

There is usually also a “find my device” feature available in the same setting area. Only use this to try to locate your device if you feel it’s misplaced, but not stolen. You don’t want to end up face to face with criminals!

Report the Device Missing to Your Company If It’s Used for Work

If you use the device for business, notify your company immediately. Even if all you do is get work email on a personal smartphone, it still counts. Many companies use an endpoint device manager. In this case, access to the company network can be immediately revoked.

Reporting your device missing immediately can allow your company to act fast. This can often mitigate the risk of a data breach.

Log Out & Revoke Access to SaaS Tools

Most mobile devices have persistent logins to SaaS tools. SaaS stands for Software as a Service. These are accounts like Microsoft 365, Trello, Salesforce, etc.

Use another device to log into your account through a web application. Then go to the authorized device area of your account settings. Locate the device that’s missing, and log it out of the service. Then, revoke access, if this is an option.

This disconnects the device from your account so the thief can’t gain access.

Log Out & Revoke Access to Cloud Storage

It’s very important to include cloud storage applications when you revoke access. Is your missing device syncing with a cloud storage platform? If so, the criminal can exploit that connection.

They could upload a malware file that infects the entire storage system. They could also reset your device to resell it, and in the process delete files from cloud storage.

Active a “Wipe My Device” Feature

Hopefully, you are backing up all your devices. This ensures you have a copy of all your files in the case of a lost device.

Does it look like the device is not simply misplaced, but rather stolen or lost for good? If so, then you should use a remote “wipe my device” feature if it has been set up. This will wipe the hard drive of data.

How We Can Help

No matter what size company you have, mobile device management is vital. Get in touch with us today at 716-373-4467 x 15 or [email protected] to arrange a quick chat to learn more about your options and how we can help you identify and address any potential security risks.

 

Article used with permission from The Technology Press.

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